The Custom Direct Warranty

Custom Direct uses first-rate materials and technology to provide the finest performing windows in the industry. As home and business owners ourselves, we understand the importance of beauty, lasting quality and value for your investment. Proud of our product and reputation, we stand behind all of our products with a performance warranty.

Get a Free Quote

Contact us to schedule your free in-home consultation!

Every window we manufacture is covered from defects with our limited warranty.

Procedure & Conditions of Warranty Remedy

In the event that Custom Direct’s obligation under this Warranty is sought, the purchaser must notify Custom Direct Head Office in writing. Such notification must contain the following:

A copy of the sales agreement and completion certificate.
A brief description of the defect for which warranty is requested.

Custom Direct’s liability hereunder is limited solely and exclusively to repair, replacement, or cash equivalent, F.O.B Custom Direct Office, at the option of Custom Direct, of the defective Custom Direct window product and under no circumstance will Custom Direct be liable for any labour or installation costs after 12 months from the original installation date. Should the purchaser require Custom Direct to provide the labour to install replacement parts, this labour will be billed to the Purchaser at then current labour rates. Custom Direct will not provide replacement parts until it has received payment for the said labour costs.

Custom Direct, all vinyl, replacement windows are warranted by the manufacturer to the original Purchaser against defects in material and workmanship, as specified under the Warranty, occurring as direct result of manufacturing process, for the following window parts and components during the stated time period, under normal use and services, subject to the terms and conditions contained in this Warranty.

LIFETIME WARRANTY ON VINYL FRAME AND VINYL SASH MEMBERS

Custom Direct windows are warranted against such defects in material and workmanship that might result in blistering, peeling, flaking, corroding and fading of the window frame or sash members for as long as the originalwindow Purchaser owns and resides in the house in which the window was installed.

This lifetime Warranty on the Vinyl frame and Vinyl sash members shall remain in effect only if normal cleaning are followed periodically.

This Warranty shall be null and void if harmful solvents are used to clean the Vinyl frame and/or sash members, or if the frame and/or sash are painted or coated in any way and does not cover normal fading due to pollutants and normal atmospheric, conditions.

LIFETIME WARRANTY ON HARDWARE

Factory installation hardware is Warranted against defects in material for as long as the original purchasuer owns and resides in the house in which the window was installed.

LIFETIME WARRANTY ON INSULATION GLASS

Custom Direct warrants that under normal conditions there will not be an obvious obstruction of vision which is the result of film formation or dust collection between the interior glass surfaces for as long as the original purchaser owns and resides in the house which the window was installed.

WARRANTY ON FINISHED PRODUCTS NOT MANUFACTURED BY CUSTOM DIRECT

Finished products sold, but not manufactured by Custom Direct are covered by their own manufacturers warranty, which will be supplied to the Purchaser on request.

Google Reviews

    
 
 
       Posted on Google  
   
   Laura Niinjja 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you for the great deal and service on my family's windows and doors. 100% satisfaction! Thank you to the office girl.
  
 
      Posted on Google  
   
   Nancy McGuigan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great Canadian product and the service and follow up is excellent!  We have also ordered custom sizes and styles which they accommodated flawlessly.  Highly recommend working with Custom Direct for Windows and doors!  Nancy, DQI.
  
 
      Posted on Google  
   
   Anna Maria 
 
 
 
 Trustindex verifies that the original source of the review is Google. Medhi and Bobby are world class professionals.   We have just finished a whole house renovation and their service, workmanship and professionalism are unmatched!!! Highly recommend this company.  Showroom is state of the art with store manager being so knowledgeable and accommodating!!!!!   Feel free to contact me and I can show you pics of our door.  Thanks Paul and Annamaria
  
 
      Posted on Google  
   
   Lane 
 
 
 
 Trustindex verifies that the original source of the review is Google. Beautiful showroom, excellent service
  
 
      Posted on Google  
   
   Tracy Forest 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had my upper west facing windows replaced with casement windows last fall. Love the clarity and size! My view is amazing now!! Well sealed and sales and service and follow ups done professionally and with courtesy. Will get them again for my other replacements in time.
  
 
      Posted on Google  
   
   Jim McEwan 
 
 
 
 Trustindex verifies that the original source of the review is Google. We recently had all our windows replaced by Custom Direct Windows where the efficiency, service support and prompt professional installation made the process easy, affordable and simple. Larry McDonald was very helpful in supporting us through the various steps leading up to final installation and follow up. We recommend the company to anyone considering replacing of windows or doors.
  
 
      Posted on Google  
   
   Debora E. 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just had a screen replaced (that I wrecked accidentally) and also had a latch replaced that wasn’t quite right. Now everything is perfect! Super nice staff! Thank you for the excellent customer service.
  
 
      Posted on Google  
   
   Justin Taravski 
 
 
 
 Trustindex verifies that the original source of the review is Google. We recently replaced all our windows and exterior doors and couldn’t be more pleased with the outcome as it has transformed the look of our house.  Dealing with the entire team at Custom Direct was a pleasure and I would highly recommend them to anyone.