In the event that Custom Direct’s obligation under this Warranty is sought, the purchaser must notify Custom Direct Head Office in writing. Such notification must contain the following:

• A copy of the sales agreement and completion certificate.
• A brief description of the defect for which warranty is requested.

Custom Direct’s liability hereunder is limited solely and exclusively to repair, replacement, or cash equivalent, F.O.B Custom Direct Office, at the option of Custom Direct, of the defective Custom Direct window product and under no circumstance will Custom Direct be liable for any labour or installation costs after 12 months from the original installation date. Should the purchaser require Custom Direct to provide the labour to install replacement parts, this labour will be billed to the Purchaser at then current labour rates. Custom Direct will not provide replacement parts until it has received payment for the said labour costs.

Custom Direct, all vinyl, replacement windows are warranted by the manufacturer to the original Purchaser against defects in material and workmanship, as specified under the Warranty, occurring as direct result of manufacturing process, for the following window parts and components during the stated time period, under normal use and services, subject to the terms and conditions contained in this Warranty.